Refund Policy
- Time – We gladly accept returns within 30 days of receipt for items in new condition.
- Method of Refund – We would return the refund to your original payment method. That’s to say, if you used a credit card to pay, we would return the refund to your credit card.
- Product Condition – Returned items must be in new condition and with their original package.
- Refund Contact Info – Email: service@yenesyfashion.com
- Return Charges – As a small business, we do require the customer to cover the returning postage $10 if the product has no quality problems;If the goods are damaged due to transportation or quality itself, we will bear the cost of return and replacement for you.But please contact our customer service in advance to provide return and replacement information before returning or replacing the product.The contact email:service@yenesyfashion.com
- Mail Method: International Express
- Return Shipping: Estimated $20
- Return Processing Time: We will contact you within 2 working days after receiving your asking return email; We will process the return fee for you or provide you a new product within 2 working days after receiving your returned products.
ATTN: For any return, please contact our customer service before you send the package back. The contact email:service@yenesyfashion.com.We do not accept returned items that were sent back by you directly without checking with us first.
We will process refunds within 14 days after you register a return or cancel an order. Customers will generally receive the refund within 7-10 working days after we process the refund. If you do not receive the refund within the time limit, please contact us in time.The contact email:service@yenesyfashion.com
Need help?
Contact us at service@yenesyfashion.com for questions related to refunds.
